Cancellation/Refund Policy for Online Course Delivery  

1. Eligibility for Refunds:  
   - Refunds are only applicable if explicitly stated in the course description or purchase terms.  
   - No refunds will be issued once access to the course has been granted unless otherwise specified under special circumstances.

2. Cancellation Before Access:  
   - If you cancel your enrollment before receiving course access credentials, you may be eligible for a full refund.  
   - To request cancellation, please contact us at [support email/phone number] with proof of purchase.

3. Cancellation After Access:  
   - No refunds or cancellations are permitted once the course access has been activated and credentials have been shared.  
4. Exceptional Cases:  
   - Refunds may be considered under exceptional circumstances such as technical issues that prevent access to the course, provided that:  
     - The issue is reported within [2 days] of purchase.  
     - The issue cannot be resolved by our technical support team.  
   - All refund requests in such cases are subject to our sole discretion.

5. Refund Process:  
   - Approved refunds will be processed within [ 7–14 business days] of the request being approved.  
   - Refunds will be issued using the original payment method.

6. Non-Refundable Items:  
   - Any promotional or discounted purchases are non-refundable unless stated otherwise.  
   - Refunds do not apply to partially completed courses.

7. Requesting a Refund:  
   - To request a refund, contact us at [support email/phone number] with the following information:  
     - Full Name  
     - Email Address used during enrollment  
     - Proof of Payment  
     - Reason for the refund request  

8. Amendments to Policy:  
   - We reserve the right to modify this cancellation/refund policy at any time. Changes will be effective upon posting on our website.  

9. Governing Law:  
   - This Cancellation/Refund Policy is governed by the laws of Telangana, Hyderabad. Any disputes shall be resolved under the jurisdiction of the courts in Hyderabad.